I'm having trouble logging in to my account
Posted by Brett McFall Support on 22 October 2014 04:56 PM
If you're having trouble logging in to your account the first thing to do is double-check that you are using the correct username and password.
Most log-in areas are case sensitive, so make sure you're using capital letters where required.
Also, ensure you're not including a space before or after your username or password. (It's easy to do this without realising it, especially if you've copied and pasted your log-in details in).
Brett's membership areas and products that require you to log-in will mostly include a "Lost Password?" link alongside or below the log-in fields. So if you need to reset your password, please click this link to do so automatically.
Please note also that some email providers have a small delay in receiving the email. So although the password reset link is sent immediately when you click the "Submit" button, it may be 5-10 minutes before the email arrives in your inbox. (Remember to check your junk and spam folders too.)
During this time, please be patient. If you keep requesting a new password over and over during this time you risk being unable to automatically reset your password.
If this happens or if you no longer have access to the email address registered to your account, or if you need further assistance logging in, please submit a support ticket.
When submitting a support ticket it's important that you include your name, the name your account is in if not your name and what program and/or site you're trying to access.
Brett offers a range of training programs and products so if we know which program/site you're wanting to access it will make it quicker for us to help you.