Knowledgebase: Other
Video keeps stopping at same point
Posted by Brett McFall Support on 22 October 2014 02:36 PM

If you're watching one of Brett's videos and it's getting stuck - or stopping - at the same point each time you try to view it most likely the internet connection has been interrupted when the video was downloading originally.

You can refresh the page but if it keeps getting stuck at the same point, what's most likely happening is that your internet browser's cache (memory) is storing the original download. Hence it keeps stopping at the point where the download was interrupted.

Try clearing your cache and then refreshing that page.

Clearing your cache is a little different depending on what internet browser you use. This page outlines how to do it in most browsers:

http://www.wikihow.com/Clear-Your-Browser's-Cache

You should find that fixes it.